Privacy Policy Bentley88 — Personal Data Protection for Malaysian Members

Introduction

Bentley88 is committed to protecting the privacy and security of all our members' personal information. As a trusted online betting platform in Malaysia, we understand that your trust is our most valuable asset. This Privacy Policy is prepared to give you a clear and transparent overview of how we handle your personal data.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. Every decision regarding data collection, processing, and storage is made with our users' best interests as the priority.

Data We Collect

We collect several categories of information depending on how you interact with the bentley88 platform:

a) Information you provide directly:

• Full name as shown on a valid identification document
• Date of birth and national ID number (MyKad) or passport
• Email address and mobile number
• Current residential address
• Bank account or digital wallet information for deposit and withdrawal purposes
• KYC documents such as identity card photos and verification selfies

b) Information collected automatically:

• IP address, device type and operating system
• Browser type and version used
• Login session data including date, time, and session duration
• Gaming and betting activity records within the platform
• General location data based on IP address (not precise GPS location)

c) Information from third-party sources:

• Identity verification data from licensed KYC service providers
• Transaction information from payment service providers
• Fraud monitoring data from our integrated security systems

How We Use Your Data

The personal data we collect is used for the following purposes:

Data Sharing

Bentley88 does not sell or trade your personal data to third parties for marketing purposes. However, there are specific situations where we need to share your information with selected third parties:

• Payment service providers: To process your deposits and withdrawals via FPX, Touch 'n Go, GrabPay, and other channels. These providers are subject to strict data protection agreements.
• KYC service providers: Licensed identity verification companies that help us meet legal betting compliance requirements.
• Game providers: Third-party gaming platforms providing slots, live casino, and sports betting content may receive minimal session data required for technical operations.
• Regulatory authorities: When required by Malaysian law or the directive of a competent authority, we will disclose the necessary information.
• Professional advisors: Lawyers, auditors, and consultants bound by professional confidentiality obligations.

Every third party that receives your data from bentley88 is required to comply with data security standards equal to or higher than those we apply ourselves.

Data Security

We implement multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Encryption in transit: All communications between your platform and our servers are secured by TLS 1.3 protocol with AES-256 encryption.
• Encryption at rest: Sensitive data stored in our database — including identity information — is encrypted at rest.
• Layered access control: Only staff who require access to specific data to perform their duties are permitted to do so, and every access is logged for audit purposes.
• Continuous threat monitoring: Active intrusion detection systems monitor traffic and suspicious activity around the clock.
• Regular security testing: We conduct regular penetration testing and security reviews by independent third parties.

Cookies & Tracking Technologies

Bentley88 uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting key website functionality.
• Preference cookies: Saves your preferences such as language, display theme, and game settings so you do not need to reconfigure them each time you log in.
• Analytics cookies: Helps us understand how users interact with our platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is used in aggregate and anonymised form.
• Security cookies: Used to detect suspicious activity, prevent CSRF attacks, and ensure every session is legitimate.

You can manage cookies through your web browser settings. Disabling certain cookies may affect your experience on the Bentley88 platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

Your Rights

Under Malaysia's Personal Data Protection Act 2010 and our own policies, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our privacy team via email or live chat. We will respond within 14 business days. In some cases, we may need to verify your identity before processing your request to protect your account security.

Data Retention & Deletion

Bentley88 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account remains active plus 7 years after account closure for regulatory compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• KYC documents: Retained for the period mandated by the relevant regulatory authority, typically 5 to 7 years.
• Support communication logs: Retained for 3 years from the date of last interaction.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.

When data is no longer needed and the mandatory retention period has expired, we will securely delete or destroy it using methods that ensure it cannot be recovered.

Child Privacy

The bentley88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question.

If you believe that a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

Privacy Policy Changes

Bentley88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any significant changes will be communicated to members via in-platform notifications or email at least 14 days before taking effect.

The "Last Updated" date at the top of this document will be updated whenever changes are made. We encourage you to review this page periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Email Response Time: Within 3 business days

We are committed to resolving every privacy-related complaint fairly and promptly. If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection.